ALTRA

- In the case of international shipping, it differs depending on the type of product, weight (including box weight), and quantity.

- Please note that the delivery date of this product may take 5 ~ 10 business days after your order and it may take more time due to the nature of international shipping.

- Since it proceeds to delivery immediately after payment, if you want to exchange or cancel before delivery, please contact the seller.

- Duties and taxes are the responsibility of the recipient and the company is not responsible. In this regard, costs such as shipping fees will be deducted from the refund amount.

Please proceed after contacting our customer center for cancellation, exchange, or return made after your payment.

- For exchange, and return due to customer’s change of mind, the customer must pay shipping.

(Except for defect of product and delivery error)

- However, please note that in the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.

* If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box.

* In the case of shoes, if they were worn outdoors or have signs of use.

* Handmade shoes of individual order made items (heel height, foot width, size change)

* Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.